Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related JetDrive Go App not recognizing my JetDrive Go when running iOS 9.3.1. Can I upload photos directly from the JetDrive Go to Facebook or other communication applications? Or do I need to import them to my iPhone before uploading? Why do I receive the message, “File format not supported!”, after formatting my JetDrive Go once I open the JetDrive Go App? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started